We are pleased to offer our clients the best technology the industry has to offer. We understand that technology leads to efficiency, and we invest in improving our technology every year in our pursuit to deliver Better Systems to our clients.
Specialized Management Software
It all starts with the software system we run that is specifically designed for managing homeowner associations. The system is run by some of the most successful management companies in the country. As such it’s a collaborative effort to upgrade the software twice a year to remain at the forefront of the industry. There is a wealth of information available to each and every community we manage. This allows us to produce very useful reports for Board members. We work hard to track all the detail from both a maintenance and financial perspective so that useful management style reporting can be provided to Board members for review and decision making.
Community Link
Every association we manage is offered a customizable website and smartphone application called Community Link. The Community Link platform is designed to increase homeowner engagement and provide a transparent operating environment allowing owners to view important documents online and stay connected on community affairs. Best of all we offer the platform for free!
ChatRMC
ChatRMC revolutionizes homeowner support by offering a comprehensive and efficient solution to their inquiries. With its advanced AI technology, ChatRMC swiftly addresses questions pertaining to governing documents, association policies, and Civil Code, delivering accurate and tailored responses tailored to each association. This streamlined approach not only saves homeowners time and effort but also ensures they receive the information they need promptly and effortlessly, enhancing their overall HOA experience.
Vendor Payment Processing
Vendor invoices are efficiently managed through our online billpay system. Once invoices are prepared for payment, they are promptly routed to the board for approval. Following board approval, payments are issued the next business day. To expedite the payment process, vendors have the option to receive electronic payments through our system. Additionally, all invoices are securely stored in PDF format on the system, ensuring easy and convenient future reference.
Mass Communication
In emergency situations or simply communicate an upcoming event it’s nice to be able to send a mass text message or voicemail to all residents simultaneously. This useful tool is available to all associations we manage.
Service Requests
We appreciate the importance of being able to easily get in touch with us to submit service requests. Where it’s simply calling our office to speak with our dedicated team or submitting a request via Community Link, we are ready to help. All service requests are routed to our customer service team for immediate handling. The request is either addressed directly by our customer service team, or your community manager is notified of the service need for professional handling.
Optimize Cash Flow
We are virtually paperless when it comes to the receipt of dues. Checks paid by owners are sent directly to the bank for processing and deposit information is downloaded to our system daily. Homeowners can pay dues by e-check, credit card, direct debit and online bill pay. The paperless deposit system continues with miscellaneous checks received for items such as laundry, clubhouse rentals, keys, remotes etc. These items are not processed by manual deposit tickets but rather scanned to the bank for instantaneous deposit and improved cash flow.
Bar Coded Storage System
Storage of association records are maintained offsite through a bar coded system. This system makes it easy for associations to recall records when the need arises.
Paperless Document Retention
We go to great lengths to be paperless. Having critical documents available online benefits the associations we serve by responding to requests in a timely and efficient manner.